Refund policy

RIGHT OF WITHDRAWAL OR RETURN:

Would you like to return a product?

Certainly, this is possible! Below you will find the instructions on how to return your product. These instructions are summarized; at the bottom of the page you will find the complete details that must be reviewed before proceeding with the return.

1.  Notify us by email at [info@doubleumproject.it](mailto:info@doubleumproject.it) within 14 days of receiving the product or complete the [withdrawal form](https://doubleumproject.it/pages/eu-modulo-recesso).
   

2.  Place the products ordered that you wish to return in a box. Please remember that the products must not have undergone any changes compared to when they were received. For this reason, in the event of errors or manufacturing defects, we ask you to report this immediately by email together with the return request.
   

3.  Close and seal the box and send it to the following address: MAILSHIP S.R.L., Via Sandro Pertini 3, 20074 Carpiano, Italy.
   

4.  Once the return has been received, our quality control team will assess the condition of the products. If they are suitable, you will receive a refund of the price of the products purchased (excluding shipping costs), directly to the bank account or PayPal account used for payment.
   

COMPLETE INFORMATION:

RETURN/EXCHANGE POLICY

If you enter into the Contract as a consumer, you will have the right to withdraw from the Contract within a period of 14 days without having to provide any reason. This withdrawal period shall expire 14 days from the day on which you, or a third party other than the carrier and designated by you, acquires physical possession of the goods. To exercise the right of withdrawal, you are required to inform us by writing to info@doubleumproject.it and, in order to exercise this right, it is sufficient for you to send the communication concerning your intention to withdraw from the Contract before the expiry of the withdrawal period.

If you withdraw from the Contract, you will be refunded all payments you have made in our favor, including delivery costs (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), net of the shipping costs for the return, without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from the Contract. The refund will be made using the same means of payment used by you for the initial transaction. Notwithstanding the foregoing, the refund may be suspended until receipt of the goods or until you have demonstrated that you have sent the goods back, whichever is earlier.

You are requested to send the goods back promptly and no later than 14 days from the communication of the exercise of the right of withdrawal from the Contract. For the deadline to be considered met, you are required to send the goods back before the expiry of the indicated 14-day period.

You are only responsible for any decrease in the value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

You may not exercise the right of withdrawal from the Contract concerning the supply of one or more of the following products:

· Personalized items;

· Sealed goods that are not suitable for return for reasons of hygiene and that have been opened after delivery.

Your right of withdrawal from the Contract applies exclusively to products returned in the same condition in which you received them. Please note that, in the event of a return, you are responsible for the contents of the returned package. No refund will be made, regardless of the return options chosen, if: i) the package received contains an incorrect item and/or an item different from the product ordered or to be returned, ii) the product has been used beyond simply being opened, and iii) the products are not in the same condition in which they were delivered or have been damaged. We therefore invite you to pay attention during the return operations and to take care of the products for as long as they are in your possession and availability. Please return the item using or including in the package the original packaging, instructions and other documents, if any, accompanying the products.

Should there be an error concerning the contents of the package subject to return, we reserve the right to charge you the transport costs if it is possible to manage and return the package received to you.

If you believe that, at the time of delivery, the product does not comply with the provisions of the Contract, you must immediately contact us through the appropriate email address indicated on our website, providing us with the product details and the damage suffered, and we will inform you of the procedure to follow. To allow us to carry out checks on the item, you must return it to the address indicated in the electronic document received by email together with the Shipping Confirmation. In the event of a lack of conformity of the goods, we will offer you replacement of the product or a refund (depending on the case), unless you request otherwise, provided that this is objectively possible and/or not excessively burdensome for us pursuant to applicable legislation. The refund of the amounts or replacement of the item will be carried out as soon as possible and, in any event, within 14 days from the date on which we confirmed to you that we will proceed with the refund or replacement of the unsuitable item, without any costs to be borne by you.

The amount paid for products that will be returned due to damage or defect, if actually existing, will be refunded in full, including the delivery costs incurred for sending the item and for its return by you, provided that the product has not been worn or used and damaged. The refund will be made through the payment method used to make the purchase, unless otherwise agreed. All rights granted to consumers under applicable legislation remain unaffected.

RIGHT OF WITHDRAWAL OR RETURN:

Would you like to return a product?

Certainly, this is possible! Below you will find the instructions on how to return your product. These instructions are summarized; at the bottom of the page you will find the complete details that must be reviewed before proceeding with the return.

1.  Notify us by email at [info@doubleumproject.it](mailto:info@doubleumproject.it) within 14 days of receiving the product or complete the [withdrawal form](https://doubleumproject.it/pages/eu-modulo-recesso).
   

2.  Place the products ordered that you wish to return in a box. Please remember that the products must not have undergone any changes compared to when they were received. For this reason, in the event of errors or manufacturing defects, we ask you to report this immediately by email together with the return request.
   

3.  Close and seal the box and send it to the following address: MAILSHIP S.R.L., Via Sandro Pertini 3, 20074 Carpiano, Italy.
   

4.  Once the return has been received, our quality control team will assess the condition of the products. If they are suitable, you will receive a refund of the price of the products purchased (excluding shipping costs), directly to the bank account or PayPal account used for payment.
   

COMPLETE INFORMATION:

RETURN/EXCHANGE POLICY

If you enter into the Contract as a consumer, you will have the right to withdraw from the Contract within a period of 14 days without having to provide any reason. This withdrawal period shall expire 14 days from the day on which you, or a third party other than the carrier and designated by you, acquires physical possession of the goods. To exercise the right of withdrawal, you are required to inform us by writing to info@doubleumproject.it and, in order to exercise this right, it is sufficient for you to send the communication concerning your intention to withdraw from the Contract before the expiry of the withdrawal period.

If you withdraw from the Contract, you will be refunded all payments you have made in our favor, including delivery costs (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), net of the shipping costs for the return, without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from the Contract. The refund will be made using the same means of payment used by you for the initial transaction. Notwithstanding the foregoing, the refund may be suspended until receipt of the goods or until you have demonstrated that you have sent the goods back, whichever is earlier.

You are requested to send the goods back promptly and no later than 14 days from the communication of the exercise of the right of withdrawal from the Contract. For the deadline to be considered met, you are required to send the goods back before the expiry of the indicated 14-day period.

You are only responsible for any decrease in the value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

You may not exercise the right of withdrawal from the Contract concerning the supply of one or more of the following products:

· Personalized items;

· Sealed goods that are not suitable for return for reasons of hygiene and that have been opened after delivery.

Your right of withdrawal from the Contract applies exclusively to products returned in the same condition in which you received them. Please note that, in the event of a return, you are responsible for the contents of the returned package. No refund will be made, regardless of the return options chosen, if: i) the package received contains an incorrect item and/or an item different from the product ordered or to be returned, ii) the product has been used beyond simply being opened, and iii) the products are not in the same condition in which they were delivered or have been damaged. We therefore invite you to pay attention during the return operations and to take care of the products for as long as they are in your possession and availability. Please return the item using or including in the package the original packaging, instructions and other documents, if any, accompanying the products.

Should there be an error concerning the contents of the package subject to return, we reserve the right to charge you the transport costs if it is possible to manage and return the package received to you.

If you believe that, at the time of delivery, the product does not comply with the provisions of the Contract, you must immediately contact us through the appropriate email address indicated on our website, providing us with the product details and the damage suffered, and we will inform you of the procedure to follow. To allow us to carry out checks on the item, you must return it to the address indicated in the electronic document received by email together with the Shipping Confirmation. In the event of a lack of conformity of the goods, we will offer you replacement of the product or a refund (depending on the case), unless you request otherwise, provided that this is objectively possible and/or not excessively burdensome for us pursuant to applicable legislation. The refund of the amounts or replacement of the item will be carried out as soon as possible and, in any event, within 14 days from the date on which we confirmed to you that we will proceed with the refund or replacement of the unsuitable item, without any costs to be borne by you.

The amount paid for products that will be returned due to damage or defect, if actually existing, will be refunded in full, including the delivery costs incurred for sending the item and for its return by you, provided that the product has not been worn or used and damaged. The refund will be made through the payment method used to make the purchase, unless otherwise agreed. All rights granted to consumers under applicable legislation remain unaffected.