Terms of service

TERMS AND CONDITIONS OF SERVICE

GENERAL CONDITIONS

1. INTRODUCTION

This document (together with the documents referred to herein) contains the conditions governing the use of this website www.doubleumproject.it (hereinafter, the “Website”) and the purchase of the items contained therein (hereinafter the “Conditions”).

Please carefully read these Conditions, including those additional terms and conditions, the Cookie Policy and the Personal Data Protection policies or Privacy Policies referred to in this document and/or available through hyperlink (hereinafter jointly the “Data Protection Policies” or “Privacy Policies”), before using this Website. Please be informed that the use of this Website or the transmission of an order through it implies acceptance of the Conditions and the related Data Protection Policies, therefore if you do not accept all of the aforementioned Conditions and Data Protection Policies, it is not possible to access the Website or use any service.

These Conditions and Data Protection Policies apply to all users of the site, including, by way of example, users who are browsers, suppliers, customers, merchants and/or content contributors.

For any request, doubt or question relating to the Conditions and Data Protection Policies, you may contact us at our email address info@doubleumproject.it.

Any new functionality or tool added to the current store will also be subject to the Conditions. You may review the most recent version of the Conditions at any time on this page.

2. INFORMATION ABOUT THE SELLER

The sale of products through this site is managed by WM PROJECT S.R.L., with registered office in Milan, Via Pannonia, 2, 20133, C.F. and P.I.V.A 13967680961, email address info@doubleumproject.it (also hereinafter referred to as the “Seller”), contact details available in the “contact” section of this site.

3. PERSONAL INFORMATION AND ACCESS TO OUR WEBSITE

The information or personal data provided by the user will be processed according to what is established in the Data Protection Policies or Privacy Policies. By using the Website, the user authorizes us to process such information and personal data and declares that all information and/or personal data provided are accurate and truthful.

The material on this site is provided for general information purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material provided on this Website is at your own risk.

4. USE OF OUR WEBSITE

By using the Website and/or placing orders through it, you agree to:

(i) use the Website exclusively to make legally valid consultations or orders;

(ii) not place false or fraudulent orders, nor violate any law in your jurisdiction (including, by way of example but not limited to, copyright laws). If there are plausible reasons to believe that such an order has been placed, this will result in the immediate termination of services and the competent authorities will be informed;

(iii) provide us with your email address, postal address and/or other personal data truthfully and accurately. Likewise, you consent to our use of this information to contact you for the purposes related to the requested service and specified in the Personal Data Protection Information.

If all the requested information is not provided, it will not be possible to complete your order.

By placing an order through this Website, you guarantee that you are of legal age (18 years or older), have full capacity to act and have the legal capacity to enter into binding contracts, or that you have given your consent for any minors under your responsibility to be authorized to use this site. The Seller shall in no case be required to verify the legal capacity of users and customers of the Website. In the event that it emerges that a user/customer who does not have the necessary legal capacity (for example, because they are a minor) has placed an order on the Website, the Seller may refuse to accept and/or process the order, without prejudice to the liability of those exercising parental authority and/or their legal guardians for the order and the related payment.

The Website is hosted by Shopify Inc. Shopify Inc provides the online e-commerce platform that allows us to sell our products and services and manages the related payments.

5. AVAILABILITY OF THE SERVICE

The items offered through this Website are available exclusively for delivery within Italy and other countries of the European Union, as listed in the “shipping” section of the Website, which the user is required to check before placing an order.

6. METHOD OF CONCLUSION OF THE CONTRACT

The contract between the customer and the Seller is concluded exclusively through the Internet in electronic distance mode, by the Customer accessing the Website, where, following the procedures indicated, they formalize the purchase of the products. The Customer is aware that in order to access the Website it is necessary to have an Internet connection, the costs of which are borne by the Customer, according to the terms established by their connectivity provider.

The information contained in these Conditions and the details contained on this Website do not in any case constitute a public offer, but merely an invitation to submit a contractual proposal. No contract shall exist between you and us in relation to any products until your order has been explicitly accepted by us. If your proposal is not accepted and you have already been charged an amount, such amount will be fully refunded to you.

To place an order, you must follow the online purchase procedure by selecting the product, entering it into the site's online cart and proceeding with payment. Submission of the order request presupposes knowledge of these Conditions and the Personal Data Protection Information, which are accepted by the Customer by clicking on the appropriate box.

Before the final submission of the order, the Customer is invited to check the contents of the cart, their data, the price of the selected Products, any shipping costs and additional costs, the payment methods and terms, the address where the products will be delivered, as after the order is submitted such data can no longer be modified.

In the event of a successful transaction, an email confirming receipt of your order (the “Order Confirmation”) will be sent. It is understood that this will not constitute acceptance of your order since it constitutes an offer that you make to us for the purchase of one or more products, therefore reserving the right to reject the order. Once the order has been approved, you will be informed by sending an email confirming that the order is being shipped (the “Shipping Confirmation”), during which it may be tracked. The order details will be summarized in the electronic receipt attached. The contract for the purchase of a product between us and you (the “Contract”) shall be deemed concluded only when you receive the Shipping Confirmation that we will send you.

Only the products indicated in the Shipping Confirmation will validly form the subject matter of the Contract. We shall not be obliged to supply you with any other product that has not been ordered until you are confirmed in the Shipping Confirmation that such product has been shipped.

7. AVAILABILITY OF PRODUCTS

All product orders are subject to availability. If there are supply problems or items are not in stock, we reserve the right to provide you with information relating to replacement products of equal or greater quality and value, which you may decide to order. If you do not wish to place an order for such replacement products, any amounts already paid by you will be promptly refunded.

8. REFUSAL TO PROCESS AN ORDER

We reserve the right to remove any product from this Website at any time and/or to delete or modify any material or content thereof. Although we will always do our best to process all orders, exceptional circumstances may occur that oblige us to refuse to process orders after sending the Order Confirmation, and we reserve the right to do so at any time. We disclaim any liability towards you or third parties for the removal of any product from this Website, for the deletion or modification of any material or content of the Website, or for failure to process the order after sending the Order Confirmation.

We reserve the right to limit or prohibit orders that, in our sole discretion, appear to have been placed by resellers, retailers or distributors.

9. DELIVERY

Without prejudice to the provisions pursuant to article 7, subject to extraordinary circumstances, we undertake to do everything in our power to send the order for the product(s) indicated in the relevant Shipping Confirmation by the date specified therein. If no delivery date is specified, we will do our best to deliver the order within the estimated time indicated at the time of purchase, simultaneously with the selection of the delivery method and, in any case, within the maximum period of 30 days from the date of the Order Confirmation.

However, delays may occur for various reasons such as product customization, the occurrence of unforeseen circumstances or the delivery area.

If for any reason we are unable to comply with the delivery deadlines, we will inform you and give you the options to continue the purchase by setting a new delivery date, or to cancel the order, with the consequent refund of the full amount paid.

For the purposes of these Conditions, “delivery” shall be deemed to have taken place or the order “delivered” upon you or a third party indicated by you acquiring physical possession or otherwise control of the products, which will be proven by signing the order receipt at the agreed delivery address. If the Customer, at the time of delivery by the courier, detects any anomalies in the package (for example: presence of torn, wet or dented cardboard or sounds of broken ceramics), they may refuse the package or accept delivery with justified reservation, specifying the reason on the waybill or on the courier's handheld device. If we are unable to complete delivery of your order, we will try to identify a safe place to leave it. If this is not possible, your order will be sent to our warehouse. In such an event, we will leave you a notice specifying the location where your order is located and the methods for arranging a new delivery. If you are unable to be present at the delivery location at the agreed time, we ask you to contact us again to arrange a new delivery date.

If delivery cannot take place for reasons not attributable to us, we will also contact you by email and/or SMS and, if after 30 days from the date on which your order is available for delivery, the order has not been collected and/or you have refused collection, we will assume that the order is to be considered abandoned. For further information, please contact us using the contact information indicated in this document and/or on our Website.

10. PRE-ORDERS AND MIXED ORDERS

Through this Website, where applicable, it is possible to place a pre-order for certain products, to which all these general purchase conditions apply. Please be informed that, in general, the estimated delivery time of your pre-order may provide for longer terms than a normal order, subject in any case to the maximum period of 30 days from the date of the Order Confirmation. An order containing products relating to a pre-order (“Mixed Orders”) may be delivered in several solutions; therefore, you may receive the products of the Mixed Orders separately in separate periods, for which individual Shipping Confirmations will be sent. Please note that in the event of a return, the term granted to you begins from the physical acquisition of each product, taking into account the relevant Shipping Confirmation, pursuant to article 14.

11. PASSING OF RISK AND OWNERSHIP OF PRODUCTS

The risks relating to the products shall pass to you from the moment of their delivery.

You will acquire ownership of the products as soon as we have received full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery (as defined in the preceding article 9), if this occurs later.

12. PRICE AND PAYMENT

The price of the products shall be the price indicated from time to time on our Website, except where there is an obvious error. Although we undertake to do everything in our power to ensure that all prices appearing on the site are correct, errors may occur. If we discover errors in the price of the products you have ordered, we will promptly inform you and give you the opportunity to reconfirm your order at the correct amount or cancel it. If we are unable to contact you, the order will be cancelled and you will be refunded the full amount paid. If the errors concern product descriptions, promotions, offers, shipping costs, transit times and availability, we reserve the right to correct, update the information or cancel orders due to inaccurate information, at any time.

We shall not be obliged to provide you with the product(s) at the erroneously indicated lower price (even if we have already sent you the Shipping Confirmation) if the price error was obvious and unequivocal, making it reasonably recognizable as such by you.

Prices on the Website are expressed in euros and include VAT, but exclude shipping costs, which must be added to the total amount to be paid, to be calculated on a fixed basis or in relation to the destination.

Prices may vary at any time; however, such changes will not affect orders for which we have already sent an Order Confirmation (except as previously established).

You may make payment by credit cards, debit cards, Apple Pay, Google Pay and PayPal payment service. By proceeding with the purchase you will confirm that the credit card belongs to you.

To reduce the risks of unauthorized access, card data will be encrypted and will be managed, through appropriate security measures, by Shopify Inc, also through the services of Apple Pay, Google Pay or Pay Pal. The payment procedure is carried out through a secure connection, directly connected to the banking institution or online payment service provider, to which the Seller cannot access.

Once your order has been received, we will make a pre-authorization on your credit card to ensure that you have sufficient funds to complete the transaction. Your card will be charged when the payment has been successful. If the selected payment method is PayPal, the charge will take place when the order is confirmed.

Credit cards will be subject to verification and authorization by their issuer, but if payment is not authorized by such issuer, we shall not be responsible for any delay or failure to deliver and we will not be able to conclude any Contract with you.

13. VAT AND INVOICING

In accordance with the legislation in force, every purchase made through the Website shall be subject to Value Added Tax (VAT).

If the Customer needs an invoice to be issued, they must notify the Seller at the time of the order, by sending an email to info@doubleumproject.it with the subject “invoice issuance request”, in which they must indicate all the tax details necessary to proceed, for the correctness of which they will be solely responsible. The invoice will be issued by WM PROJECT, in electronic format and sent through the electronic channel indicated by the Customer.

14. RETURN/EXCHANGE POLICY

If you conclude the Contract as a consumer, you will have the right to withdraw from the Contract within 14 days from delivery of the products, without having to provide any reason. This withdrawal period begins on the day on which you, or a third party other than the carrier and designated by you, acquires physical possession of the goods. To exercise the right of withdrawal, you are required to inform us by completing the withdrawal form or by writing to info@doubleumproject.it and in order to exercise this right it is sufficient for you to send the communication relating to your intention to withdraw from the Contract before the expiry of the withdrawal period.

If you withdraw from the Contract, you will be refunded all payments you have made in our favor, including delivery costs (with the exception of additional costs resulting from your possible choice of a type of delivery different from the least expensive type of standard delivery offered by us) net of the shipping costs for the return, which shall be borne by you, without undue delay and in any event no later than 14 days from receipt of the goods, after verification and acceptance of the return by the warehouse. The refund will be made through the same means of payment used by you for the initial transaction.

You are requested to return the goods promptly and no later than 14 days from the communication of the exercise of the right of withdrawal from the Contract. To consider the deadline respected, you are required to send it back before the expiry of the indicated 14-day period.

The Customer is responsible for the decrease in the value of the goods resulting from handling of the product other than that necessary to establish the nature, characteristics and functioning of the goods pursuant to article 57, paragraph 2, of the Consumer Code.

You may also not exercise the right of withdrawal from the Contract concerning the supply of one or more of the following products:

▪ Personalized items;

▪ Sealed goods that are not suitable for return for hygiene reasons and that have been opened after delivery.

Your right of withdrawal from the Contract applies exclusively to products returned in the same condition in which you received them. We remind you that, in the event of a return, you are responsible for the contents of the returned package.

No refund will be made, regardless of the return options chosen, if:

i) the package received contains an incorrect item and/or different from the product ordered or to be returned,

ii) the product has been used beyond simple opening,

iii) the products are not in the same condition in which they were delivered or if they have been damaged.

We therefore invite you to pay attention during the return operations and to take care of the products while they are in your possession and availability. Please return the item using or including in the package the original packaging, instructions and other documents, if any, accompanying the products.

If there is an error regarding the contents of the return package, we reserve the possibility of charging you the transport costs if it is possible to manage and return the package received to you.

If you believe that at the time of delivery the product does not comply with the Contract, you must immediately contact us through the appropriate email address indicated on our Website, providing us with the product details and the damage suffered, and we will indicate the procedure to follow.

If, at the time of delivery by the courier, you detect signs of damage to the package (for example: the presence of torn, wet or dented cardboard, or sounds of broken ceramics), you may refuse the package, which will then be returned to the sender, with a full refund of any sums already paid by you. If you accept delivery with justified reservation, you must report the condition of the package if the presence of damage to the contents is subsequently confirmed, following the opening of the package itself.

In order to allow us to carry out checks on the item, you must return it to the address indicated in the electronic document received by email together with the Shipping Confirmation. In the event of a lack of conformity of the goods, we will propose replacement of the product or a refund (as applicable), unless you request otherwise, provided that this is objectively possible and/or not excessively burdensome for us pursuant to the applicable legislation. The refund of the sums or replacement of the item will be made as soon as possible and, in any event, within 14 days from the date on which we confirmed to you that we will proceed with the refund or replacement of the unsuitable item, without costs to be borne by you.

The amount paid for products that will be returned due to damage or defect, if actually existing, will be refunded in full, including the delivery costs incurred for sending the item and for its return by you, provided that the product has not been used and damaged due to use. The refund will be made through the payment method used to make the purchase, unless otherwise agreed.

All rights granted to consumers by the legislation in force remain unaffected.

15. LEGAL WARRANTY

The products sold through this Website are covered by the mandatory legal warranty provided by law in favor of consumers, to cover any lack of conformity existing at the time of delivery of the goods. The legal warranty covers any lack of conformity present at the time of delivery of the goods or that occurs within two years of delivery.

A lack of conformity exists, for example, if the product purchased by you:

(i) does not correspond to the description provided and does not possess the qualities presented on this Website;

(ii) is not suitable for the use for which products of the same type are normally intended;

(iii) does not have the qualities and characteristics that can reasonably be expected, taking into account the nature of the goods and, where applicable, the specific characteristics presented.

Within the limits provided by law, we exclude all additional and waivable warranties, except those that cannot be legally excluded towards consumers and users. In the event of a lack of conformity, in the cases and within the terms provided by the applicable legislation, you have the right to restore conformity of the goods, if possible, or to the remedies provided, without costs to be borne by you.

If you believe that one or more products purchased have a lack of conformity, we invite you to contact us using the references indicated on our Website and remind you that it is necessary to make the goods available to us.

It is specified that the following are not considered lack of conformity:

(i) the characteristics of the products imposed by a mandatory legal provision or binding measure;

(ii) defects due exclusively to poor and/or incorrect use of the products, external causes (e.g. impacts, falls, etc.), negligence and improper use;

(iii) small imperfections related to the particularity of products that are entirely artisanal and handmade.

The cosmetic products sold through the Website comply with Regulation (EC) 1223/2009 and the applicable national legislation on cosmetics. All mandatory information (ingredients list – INCI, batch number, minimum durability date or period of use after opening - PAO, any specific warnings) is indicated on the original packaging.

The user is required to carefully read the information shown on the labels and packaging before use and to comply with the instructions and warnings.

For hygienic and health reasons, the right of withdrawal does not apply to cosmetic products that have been opened after delivery, as indicated in the “Return Policy” section.

Beauty accessories (e.g. brushes, sponges, make-up tools) instead fall within generic consumer goods and are covered by the 24-month legal warranty of conformity pursuant to articles 128 et seq. of the Consumer Code.

16. LIABILITY AND DISCLAIMER

Unless otherwise provided in these Conditions, our liability relating to products purchased on our Website shall be limited exclusively to the purchase price of the product in question.

Without prejudice to the above, our liability is neither excluded nor limited in the following cases:

▪ Cases of death or personal injury resulting from our negligence;

▪ Cases of fraud or fraudulent activity; or

▪ Any circumstance in which it would be illegal or unlawful for us to exclude, limit or attempt to limit or exclude our liability.

Without prejudice to the provisions of the preceding paragraph and to the extent permitted by applicable law, and unless otherwise provided in these Conditions, you expressly agree that the use or inability to use the products is at your sole risk, we shall not accept any liability for direct or indirect damages, such as, by way of example:

▪ loss of profit;

▪ loss of business volume;

▪ loss of earnings or loss of contracts;

▪ loss of anticipated savings;

▪ loss of data; and

▪ waste of administrative office time.

Any liability of the Seller, for any reason, contractual or non-contractual, for direct or indirect damages to persons and/or property, arising from failure to deliver the order due to non-payment by the Customer, is expressly excluded.

The Seller assumes no responsibility for any fraudulent and unlawful use by third parties of credit cards, checks and other payment methods used by the Customer when paying for the products, if it proves that it has adopted all possible precautions according to the best knowledge and experience of the time and according to the ordinary diligence required. It is specified, in particular, that the Seller is unable to know the Customer's credit card number at any time during the purchase procedure, as the payment data is transmitted, through a secure connection, directly to the service provider.

By proceeding with the purchase, you agree that you have read and are aware of the materials used to make our products and assume responsibility for any allergic reactions arising from them.

Due to the open nature of this Website and the possibility that errors may occur in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted or obtained through this Website, except where expressly provided otherwise. These provisions do not in any way limit the rights granted to consumers by the legislation in force.

17. INTELLECTUAL PROPERTY

You acknowledge and agree that all intellectual property rights in the Website and in the products sold, including, by way of example only and not exhaustively, trademarks, logos, texts, drawings, photographs, images, design, video and/or audio material and any other material contained in the Website itself, are the exclusive property of the Website and those who have granted us a license for its use. All content is made available to the user/customer exclusively for personal and non-commercial use. You may use such materials only in the ways for which you receive express authorization from us or from those who have granted us a license for their use. This will not prevent you from using the Website to the extent necessary to copy information about your order or Contact details.

Any use, not previously authorized by the Seller, of trademarks, logos, texts, photographs, images and, in general, of Website content by the user/customer is strictly prohibited and constitutes a violation of the intellectual property rights of the Owner, who reserves the right to take action to obtain compensation for damages suffered in any case of violation of its intellectual property rights.

18. VIRUSES, PIRACY AND OTHER CYBER ATTACK RISKS – PROHIBITIONS FOR THE USER

You must avoid any improper use of this site and the introduction of viruses, Trojan horses, worms, logic bombs or other programs or materials that may cause technological damage. Without authorization, you must not access the Website, the server on which it is hosted, or other servers, computers or databases connected to our Website. You undertake not to carry out DoS attacks against this Website. Failure to comply with this clause could constitute a violation of applicable legislation. In the event of non-compliance, we will inform the competent authorities and cooperate with them to identify those responsible for the attack.

Furthermore, in the event of non-compliance with this provision, your authorization to use the Website will be immediately revoked. To the maximum extent permitted by applicable law and respecting the fundamental rights of consumers, we disclaim all liability for any damage or loss resulting from a DoS attack, virus or other programs or materials that may cause technological damage to your computer, computer equipment, data or materials as a result of your use of our Website, downloading content from it or that redirect the user to it.

When using the Website, the user/customer is also expressly prohibited from:

a. entering false and/or invented and/or fictitious data when registering and customizing the account;

b. reproducing, distributing, transmitting, adapting or modifying, by any means and in any form, the contents of the Website (including texts, drawings, graphics, information, databases, audio and/or video files, logos, trademarks, etc.) and other elements thereof, unless prior express written authorization from the Seller;

c. using the materials, ideas, images, format, scripts of the Website to create similar or derivative products;

d. referring to the Website and/or the Seller, including partners and collaborators, in aggressive, derogatory, offensive or vulgar tones, on social networks or through any other means of public dissemination, reporting untrue and defamatory opinions about the Website, products and/or collaborators or partners of the Seller;

e. using tools, software or scripts associated with the Website in any unauthorized manner;

f. publishing, emailing or transmitting by any other means content that is unlawful, harmful, abusive, harassing, injurious, defamatory, vulgar, obscene, indecent, invasive of another's privacy, unpleasant, offensive or objectionable from a racial, ethnic or other point of view;

g. publishing, emailing or transmitting by any other means unsolicited or unauthorized advertising or promotional materials, false information, chain emails and/or letters, or any other form of unauthorized commercial solicitation;

h. publishing, emailing or transmitting by any other means materials containing viruses or other codes, files or programs created to destroy, damage, interrupt or limit the functioning of any software and/or hardware or any electronic telecommunications networks;

i. interfering with, or interrupting the operation of the Website or servers or networks connected to the Website, or violating the requirements, procedures, rules or regulations of networks connected to the Website;

j. damaging or attempting to damage the use of the Website by any user, host or network, including without limitation, by introducing viruses, intentionally overloading or saturating the server and/or email boxes or, again, falsifying TCP/IP protocol information or any other information forming part of the headers included in any email message;

k. blocking, overwriting, modifying or copying parts, graphics and/or software of the Website or taking any action intended to compromise its functionality;

l. making or attempting to make modifications or alterations to any part of the Website;

m. accessing data not intended for the user or accessing a server/account to which the user is not authorized to access;

n. attempting to ascertain or test the vulnerability of a system or network or, again, attempting to breach security or authentication measures without having received authorization;

o. impersonating another person and/or unlawfully using third-party accounts without authorization;

p. carrying out an activity, or inducing another person to carry out an activity, of an unlawful nature or any other activity that may violate the rights of the Seller or any other user;

q. evading or attempting to evade, disabling or otherwise interfering with any element related to the security of the Website and/or elements that prohibit or limit the use or copying of any content;

r. transmitting or transferring, by any means, information or software derived from the Website to foreign countries and/or foreign citizens in violation of any national or international law or regulation;

s. using any material or information contained in the Website for unlawful purposes and/or purposes expressly prohibited by these Conditions and/or by laws, regulations or third-party rights.

In the event of violation of one or more of the above prohibitions, the Seller may, at its sole discretion and without notice, prohibit the use of the Website by the person responsible for the violations, by suspending and/or deleting the Account and any orders. WM PROJECT also reserves the right to take action before the competent Authorities to prosecute unlawful behavior and behavior in violation of these Conditions, as well as to take action against the person responsible for the violations for compensation for any damage suffered by the Seller itself, its partners and collaborators and/or to request to be indemnified for any compensation claims from third parties.

The user also undertakes to comply with all national and international rules and procedures relating to conduct to be followed online and acceptable content, including all laws in force relating to the transmission of technical data.

19. LINKS FROM OUR WEBSITE

If our site contains links to other third-party pages or materials, such links are provided solely for informational purposes, without our control over the content or materials present on such pages or sites. Therefore, we disclaim all liability for any damage or loss resulting from their use.

20. WRITTEN COMMUNICATIONS

According to applicable law, certain information or communications that we send must be provided in writing. By using this Website, you agree that most communications between us take place electronically. We will contact you by email or through special notices published on this Website. By using this electronic communication medium for contractual purposes, you consent that all contracts, notices, information and other communications sent electronically by us satisfy the legal requirement that requires written form for such communications. This provision does not in any way limit the rights guaranteed by applicable legislation.

If, at our request or without a specific request being made, suggestions, proposals, plans or other materials are sent, whether online, by email, ordinary mail or otherwise (collectively, “comments”), you agree that we may, at our sole discretion and at any time, without restrictions, modify, copy, publish, distribute, translate and otherwise use on any medium any comment you submit to us.

You also agree that your comments will not contain defamatory or otherwise unlawful, offensive or obscene material, or contain computer viruses or other malware that could affect the operation of the related Website. You may not use a false email address to pretend to be someone other than yourself in order to mislead us or third parties as to the origin of any comments. We assume no responsibility for any comments posted by you or third parties.

21. NOTICES

It is preferable that all communications addressed to us be sent through the contacts indicated in this document and on our Website. However, except as specified in article 20, we reserve the right to send communications to you or to the address provided at the time of the order. Communications will be considered received and properly notified when they are published on our Website, 24 hours after being sent by email or three days after the date of mailing. To demonstrate that a communication has been notified, it will be sufficient to provide proof that, in the case of a letter, it was correctly addressed, stamped and delivered to the postal service, or in the case of an email, that it was sent to the recipient's email address.

22. ASSIGNMENT OF RIGHTS AND OBLIGATIONS

The Contract between you and us is binding not only on both parties, but also on our respective successors and those who acquire our rights and obligations. You are prohibited from transferring or assigning the Contract, as well as any of the rights or obligations arising from it, without our prior written consent.

WM PROJECT reserves the right to freely transfer, assign, subcontract or otherwise dispose of the Contract or the rights and obligations arising therefrom at any time and in any manner. It is important to clarify that any transfer, assignment, subcontracting or other form of disposition of the Contract will have no impact on your rights as a consumer. Furthermore, it will not reduce, limit or affect in any way the guarantees or liabilities that we offer, whether expressly or implicitly.

23. FORCE MAJEURE

We shall in no way be liable for failures or delays in the performance of any of the obligations under the Contract caused by events beyond our reasonable control (“Force Majeure Events”). Force Majeure Events means any circumstance, event, failure to occur, omission or incident beyond anything that the person could reasonably foresee; this expression includes, by way of example and without limitation, the following:

▪ strikes, lockouts or other industrial disputes,

▪ fires, explosions, storms, floods, earthquakes, landslides, epidemics or other natural disasters,

▪ inability to use public or private telecommunications networks,

▪ disruptions and malfunctions of the internet network beyond its control,

▪ temporary unavailability of the Website,

▪ acts, decrees, laws, regulations or restrictions of any government.

▪ any strike, disaster or maritime, postal or other relevant transport accident.

It is understood that the performance of the obligations under this Contract will remain suspended for the entire duration of the Force Majeure Events. We will be granted an extension for the performance of the Contract equal to the duration of such period. It is understood that, even while Force Majeure Events are ongoing, we will endeavor to find a solution by which to comply with our contractual obligations.

24. WAIVER

If during the performance of the Contract we do not expressly request full compliance with one of your obligations or those provided for in the General Conditions, this does not mean that we waive such rights or actions, nor that you are exempt from fulfilling your obligations. Our tolerance of any breach by you does not imply a waiver of our right to react to future breaches. Any waiver by you regarding one of your obligations under the Contract or the General Conditions will be valid only if communicated in writing, in accordance with the provisions of the preceding articles 20 and 21.

25. PARTIAL INVALIDITY

If any part of the General Conditions or the Contract is considered invalid, unlawful or unenforceable by the competent authority, such part shall be considered invalid. However, the other provisions shall remain in force to the maximum extent permitted by law. Therefore, the invalidity of one clause shall not prejudice the validity or enforceability of the other remaining provisions.

26. ENTIRE AGREEMENT

These General Conditions, together with all documents explicitly referred to therein, constitute the entire agreement between you and us regarding the subject matter of the Contract and replace any previous agreement, whether oral or written. Both parties acknowledge that in entering into the Contract, neither you nor we have based our decision on representations, commitments or promises made by the other party, nor on anything said or written during negotiations prior to the Contract. We rely exclusively on what is clearly stated in these Conditions. Both parties shall have the right to take action to remedy false statements made by the other party, whether orally or in writing, prior to the date of the Contract, unless such false statements were made fraudulently. The only permitted action shall be for breach of Contract, as specified in these Conditions.

27. RIGHT TO MODIFY THESE CONDITIONS

We reserve the right to update and modify these Conditions at any time. The General Conditions in force at the time of your order shall apply, unless a modification of the General Conditions or Data Protection Policies is required by law or at the request of a government authority (in which case the new Conditions shall also apply to orders already placed).

It is the user's responsibility to periodically check our Website for any changes. Continued use of or access to such site or the Service after the publication of any changes to these Terms of Service implies acceptance of such changes.

28. APPLICABLE LAW AND JURISDICTION

The use of our Website and the contracts for the purchase of products through it are subject to Italian law. Any dispute arising from the use of the Website or such contracts shall fall within the jurisdiction of the Judge of the place of residence or domicile of the consumer, if located within Italian territory. If you enter into the Contract as a consumer, this clause will in no way limit the rights guaranteed to you by law as a consumer.

29. REQUESTS, COMPLAINTS AND EUROPEAN PLATFORM FOR ONLINE DISPUTE RESOLUTION WITH CONSUMERS (ODR)

For any comment, suggestion, request for information or complaint, we invite you to contact us using the customer support channels indicated on our Website. Our customer service will handle requests and complaints received as quickly as possible and, in any case, within the terms provided by law. If, as a consumer, you believe that your rights have been violated, you may send your complaints to us at the email address info@doubleumproject.it to seek an out-of-court solution to the dispute. In this regard, and in accordance with EU Regulation No. 524/2013, we inform you that you have the right to request an out-of-court resolution of disputes relating to orders placed through this Website using the European ODR (Online Dispute Resolution) platform http://ec.europa.eu/consumers/odr provided by the European Commission for the out-of-court resolution of disputes arising from online contracts for goods and services between consumers and professionals.

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